3. Delivery types and added taxes by region

UK delivery: Not tracked for small / medium parcels or tracked for very large parcels. May be eligible for free shipping.

Europe: Tracked. Price may be adjusted at checkout depending on the VAT rate in place in your country. All taxes are pre-paid at purchase, there are no further charges upon receipt to all countries within the European Customs Union. Only a few selected countries outside the European customs union may be subject to additional customs tariffs payable by the recipient. 

Please note European destinations are subject to customs controls which may cause delays (see further details on the “delays outside our control “section below). 

Rest of the world: Tracked. May require additional duties and taxes to be paid by the customer at the time of delivery. These are not covered in our shipping rates. The value declared for customs purpose is the value of the physical item shipped (shipping fees and digital content will not be included in customs declaration).

Please note that some worldwide destinations are subject to customs controls which may cause delays (see further details on the “delays outside our control “section below). 

International restrictions apply: we do not ship to all countries, you may check in the table above or enter your address at checkout to check whether we deliver to your address.

4. Returns rights

For most Products bought online (except for workshops and experiences) you have a legal right to change your mind within 28 days and receive a refund once the product has been returned unopened and unused.

Geographical limitations may apply to allow returns (please refer to the next section).

You do not have a right to change your mind / or cancellation in respect of:
(a) Products that are made to your specification or are personalised for you (ie: Scent Designer in some format size, Workshop creations);
(b) digital Products after you have started to download or stream these;
(c) services such as the workshops, once these have been completed or the date of the ordered workshop has passed, even if the cancellation period is still running;
(d) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(e) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
(f) any Products which become mixed inseparably with other items, used or damaged by you after their deliver.

5. Return eligibility & conditions:

UK return shipping fees are free.

Returns outside the UK are at your expense and are restricted based on your geographical location (see details below).

• For UK returns (eligible to free returns) of Products please follow these steps:

(a) Email contact@experimentalperfumeclub.com to obtain your returns label which can be printed at home.
(b) Complete all fields on the returns form provided via email.
(c) Ensure that the completed returns form is included inside your returned package and that the unused goods (tamper seals/stickers must not be broken) are wrapped securely in the same outer package in which you received them. Return your unused item(s) to: Experimental Perfume Club, 53 Monmouth Street London WC2H 9DG.
(d) Attach the returns label provided to the outside of the original box.
(e) Drop off your package at any Royal Mail or DPD Pickup shop. Find your nearest DPD depot by visiting www.dpdlocal.co.uk/apps/shopfinder and keep hold of your proof of returns receipt.

 

• For European returns (at the customer’s expense) please be advised of the below:

(a) International shipping of perfume products is highly sensitive and specific customs invoices and labels must accompany any returned goods. We are trained in shipping perfume products so please contact us at contact@experimentalperfumeclub.com prior to returning goods for advice. We are not responsible for actions taken outside of our advice (e.g. using a third party shipping company).
(b) Use the relevant postal service in your country to return the goods in their original box. Only use BY ROAD shipping method (often called “Economy”) and never by air. If required by the shipper, declare the value for customs purpose of the product inside as a returned product with a small value of 1 euro.
(c) Return your unused item(s) to: Experimental Perfume Club, 53 Monmouth Street London WC2H 9DG, UK and attach the address label to the outside of the original box.
(d) Send us your tracking number for your returned parcel to the email address provided above.
(e) It is highly recommended that items are returned in their original posting packaging due to perfume shipping regulations requiring specific labels to be visible on the box. Any items not returned in this matter may be destroyed through postal checks and therefore non-refundable.
(f) The return parcel may take several working days to be delivered to us. All returned goods will be examined and for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return within 14 days of being received and will notify you by email once your refund has been processed to your original payment method. During busy periods, please allow a maximum of 30 working days for your refund.

 

• For Rest of the World returns (not possible) please be advised of the below:

Due to shipping restrictions on perfumes when sent by air, perfume items can not be returned from international addresses outside European addresses. We apologise for the inconvenience.

7. Tracking

The links below may need to be changed based on your country. 

• Royal Mail tracking
• DHL tracking
• DPD tracking
• Fedex tracking

8. Contact

Please email contact@experimentalperfumeclub.com for any enquiries relating to deliveries and returns.