Cancellation and rescheduling policy

Why We Require Cancellation Notice

No-shows have a negative impact on our business and hinder our ability to organise staff and resources effectively. When an Expert is assigned to your slot but you do not attend, that hour remains unused, preventing us from accommodating other customers.

We host consultations and experiences every hour, with a limited number of slots each day. High demand often leads to fully booked days in advance. As such, your booked slot is allocated exclusively to you and cannot be offered to others at short notice.

1. Blending Consultation (or Discovery Session)

Blending Consultations are available by appointment throughout the week, on specified days and time slots.

If you need to cancel or reschedule, please email us at least 24 hours in advance.

Please note: Discovery Session / Blending Consultations are non-refundable. No refund will be provided in the event of a no-show or missed appointment.

 

2. Blending Experience (Fully Pre-Paid)

Blending Experiences are available by appointment throughout the week, on specified days and time slots. A pre-paid voucher is required to secure your booking.

  • Rescheduling: Pre-paid Blending Experiences may be rescheduled once, provided you notify us at least 24 hours in advance. The new appointment must fall within the validity period of your voucher if you have used a voucher or within 3 months of your original booking if booked directly.

  • No-shows: If you fail to attend without any notice, you will forfeit your booking and cannot reschedule. If you are unable to attend at the last minute, you may transfer your booking to someone else.

Please note: Blending Experiences are non-refundable. No refund will be provided in the event of a no-show or missed appointment.

 

3. Group Experiences (Deposit paid)

Group Experiences are available by appointment throughout the week, on specified days and time slots. A non-refundable deposit is required at the time of booking to secure your reservation.

  • Rescheduling: Group Experiences may be rescheduled once, provided you notify us at least 48 hours in advance. The new date must fall within six months of your original booking date (whichever comes first).

  • Final Numbers: You may confirm the final number of participants ideally within 48 hours before the scheduled event. On the day of the experience, full payment will be collected based on this final headcount (i.e. the total cost minus the deposit paid at booking).

  • No-shows: If you or your group fail to attend without any notice, the deposit will be forfeited and the booking cannot be rescheduled. Should you be unable to attend at the last minute, you may transfer your booking to another person or group, provided that you have confirmed the new participant details at least 48 hours before the event.

Please note:

  • Group Experiences are non-refundable. No refund will be provided in the event of a no-show or missed appointment.

 

4. Using Your Voucher

  • Vouchers become non-refundable after the 30-day retraction period from purchase.

  • All experience vouchers are valid for one year from the date of issue and may be redeemed up until (and including) their expiry date, even if your chosen appointment occurs after expiry.

  • Vouchers cannot be extended under any circumstances, nor can they be exchanged for cash.

  • Vouchers are not assigned to a specific name or recipient; if you cannot use yours, you may gift it to someone else at any time during its validity period.

 

Why Do Vouchers Have an Expiry Date?

We reserve the right to modify products and experiences over time, which may result in discrepancies between your voucher and our updated offerings. For instance, pricing adjustments or the discontinuation of certain experiences could affect voucher applicability. A one-year validity period allows ample time for you to redeem your voucher across our weekly workshop opportunities.

 

5. Contact

For any cancellation or rescheduling enquiries, please email bookings@experimentalperfumeclub.com.