Delivery & Returns
How your order reaches you, and how to return it if it isn't quite right.
At a glance
UK delivery
from £3.90 · 1–3 working days · free returnsEU delivery
from €9.95 · 2–7 working days · taxes includedUS delivery
from $5 · 2–5 working days · taxes includedRest of the world
from £29.95 · 4–10 working days · duties may applyReturns
30 days · unopened, seals intactStart a return
contact@experimentalperfumeclub.comWhere do we ship to?
We ship to most key countries around the world, listed below by geographical zone.
The quickest way to check is to enter your address at checkout: if we cannot deliver to your destination, it will tell you there. If you are ever unsure, email contact@experimentalperfumeclub.com and we will help.
Please note: the shipping prices shown on this page are an indication. They may vary depending on the size and weight of your order, and the final cost is always confirmed at checkout before you pay.
United Kingdom
Shipped from London.
| Delivery option | Time from dispatch | Cost | Taxes |
|---|---|---|---|
| Standard | 1–3 working days | £3.90 | Included |
| Express | 1–2 working days | £8.50 | Included |
| Collect in store, Covent Garden | Same day to 2 working days | Free | Included |
Free returns within the UK, see Returns. Channel Islands and Isle of Man: tracked shipping £15, 3–5 working days, returns at your expense. Most parcels are sent with Royal Mail, with large parcels and Express sent by FedEx. The courier may vary and can change.
United States
Shipped from our US warehouse in New Jersey, so no customs delays and nothing to pay on delivery.
| Delivery option | Time from dispatch | Cost | Taxes |
|---|---|---|---|
| Standard tracked | 2–5 working days | from $8 | Included, nothing to pay on delivery |
East Coast typically 2–3 working days, West Coast 3–5. Most parcels are sent with UPS, though the courier may vary and can change. Light orders under 300g (samples, 10ml) ship from $5, large parcels from $18, priced automatically at checkout. Made-to-order fragrances are blended in London and shipped from the UK.
European Union
Shipped from our EU warehouse in the Netherlands, so no customs delays and nothing to pay on delivery. Ireland and Sweden ship from London.
| Zone | Countries | Time from dispatch | Cost | Taxes |
|---|---|---|---|---|
| Zone 1 – Benelux | Netherlands, Belgium, Luxembourg | 2–4 working days | from €14.95 | Included |
| Zone 2 – Western Europe | France, Germany, Austria | 3–5 working days | from €19.95 | Included |
| Zone 3 – Southern Europe | Italy, Spain, Portugal, Greece | 3–6 working days | from €19.95 | Included |
| Zone 4 – Central & Eastern Europe & Nordics | Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Estonia, Latvia, Lithuania, Denmark, Finland | 3–7 working days | €29.95 | Included |
| Ireland | Ireland | 2–5 working days | £15 | Included |
| Sweden | Sweden | 3–6 working days | £20 | Included |
All VAT and duties are included at checkout. Most parcels are sent with UPS, though the courier may vary and can change. Light orders under 300g (samples, 10ml) ship at a reduced rate, priced automatically at checkout. Made-to-order perfumes are blended in London, are not available in Spain, and require your Codice Fiscale in Italy.
Europe outside the EU
Shipped from our EU warehouse in the Netherlands.
| Country | Time from dispatch | Cost | Taxes |
|---|---|---|---|
| Switzerland | 4–8 working days | 19.95 CHF | Local duties may apply on delivery |
| Norway, Andorra, Liechtenstein | 4–8 working days | £29.95 | Local duties may apply on delivery |
Norway requires a national ID number for customs clearance, see below.
Canada
Shipped from London.
| Delivery option | Time from dispatch | Cost | Taxes |
|---|---|---|---|
| Express International tracked | 4–8 working days | $40 (USD) | Duties may apply on delivery |
Sent by DHL or FedEx Express. Canadian import duties and taxes are not included and are payable by you on delivery. Returns are not possible from Canada, as air transport regulations do not allow perfume to be returned, though this does not apply to damaged or faulty orders.
Middle East, Asia, Pacific, Africa, Latin America
Shipped from London.
| Where | Time from dispatch | Cost | Taxes |
|---|---|---|---|
| UAE, Bahrain, Kuwait, Oman, Qatar | 3–7 working days | £40 | Duties may apply |
| Australia, New Zealand, Hong Kong, Singapore, Taiwan, South Korea, Saudi Arabia, Jordan, Israel, Ghana, Nigeria, South Africa, Brazil | 5–10 working days | £50–60 | Duties may apply |
Sent by DHL or FedEx Express. Local customs duties and import taxes are not included and are payable by you on delivery. Returns are not possible from these destinations, as air transport regulations do not allow perfume to be returned. We only ship to the countries listed on this page.
Made-to-order perfumes
Made-to-order perfumes, including reorders of the fragrance you created in an experience and other bespoke blends, are hand-blended for you in London and dispatched from the UK, wherever you are in the world.
As each one is made specifically for you, please allow a little longer for dispatch than our ready-to-ship fragrances. Made-to-order perfumes cannot be returned.
Delivery times, delays and changing your address
Orders are dispatched the same or next working day, and you will receive a tracking email as soon as your parcel ships. The delivery times shown above run from dispatch.
Transit times are indicative. Delays outside our control — courier handling, customs clearance, or a request to change the delivery address — may extend them further.
We may need to request an ID number for customs clearance in certain countries, such as Italy, Spain and Norway. Your order may also be delayed if your address is incomplete or if an item is temporarily out of stock. We will email you if so.
Changing your delivery address: if you need to change your address, please contact us within 30 minutes of placing your order. After that we may be unable to make changes, as your order will already be dispatched.
Cancelling an order: orders already in transit cannot be cancelled. For orders outside the UK, EU and US, please allow up to 40 days from dispatch before we can process a cancellation, refund or replacement.
Why perfume travels differently
Perfume is classified as a flammable product for international transport. It cannot travel by air in the way most parcels do, it needs specific labelling and packaging, and it is handled under dangerous goods rules by every courier who carries it.
This makes shipping fragrance genuinely costly, far more than its size or weight suggests. We absorb most of that cost, so what you pay at checkout is only a portion of the real price.
It is also why returns work differently for perfume, and why we cannot accept returns from outside the UK, EU and US.
Taxes and customs
- UK, EU and US: all taxes and duties are included at checkout. Nothing to pay on delivery.
- Everywhere else: local duties and import taxes may be charged on delivery and are your responsibility.
Customs clearance is outside our control and can extend delivery times without notice. We may need to request an ID number for clearance in certain countries, such as Italy, Spain and Norway.
Can I return my order?
You have 30 days from delivery to change your mind on most products, as long as they are unopened, unused, and tamper seals intact.
We cannot accept returns of:
- Made-to-order and personalised perfumes, including blend reorders
- Products unsealed after delivery, for hygiene reasons
- Digital products once downloaded or streamed
- Experiences and workshops once completed or after the booked date
- Orders from outside the UK, EU and US, as perfume cannot be returned by air
My order arrived damaged or faulty
If your order arrives damaged, faulty, or not what you ordered, we will put it right, wherever you are in the world and whether or not the item has been opened.
Email contact@experimentalperfumeclub.com within 30 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or a full refund at no cost to you.
This is separate from our 30-day change-of-mind policy and applies even to made-to-order perfumes and orders that cannot otherwise be returned.
How to return
Write to contact@experimentalperfumeclub.com with your order number. Perfume must travel by specific methods, so please always contact us before sending anything back. UK customers will receive a prepaid return label. We cannot be responsible for returns arranged without our instructions.
Pack unused items, seals intact, with the completed returns form, in the original packaging. Reusing the original packaging keeps the required perfume transport labels visible: parcels without them may be held or destroyed by postal services and cannot be refunded.
UK (free): drop off at any Royal Mail or DPD Pickup point with your prepaid label and keep your proof of postage.
53 Monmouth Street
London WC2H 9DG
US (at your expense): use a ground service only, as perfume cannot travel by air, then email us your tracking number.
1 Industrial Way West
Eatontown, NJ 07724, USA
EU (at your expense): use your national postal service, road or economy service only, never air. If asked, mark the parcel as returned goods, then email us your tracking number.
Zandsteen 28–30
2132 MR Hoofddorp, Netherlands
Rest of the world: we are unable to accept returns from outside the UK, EU and US. Air transport regulations do not allow perfume to be returned by air, and there is no ground alternative. This does not apply to damaged or faulty orders, see above.
Once your return arrives and passes inspection, your refund is processed within 14 days to your original payment method. Opened or used items cannot be refunded.
Track your parcel with the link in your dispatch email.
Questions? Email contact@experimentalperfumeclub.com.
