Frequently Asked Questions

Everything you might want to know about our fragrances, experiences, courses and delivery. Can't find your answer? Email contact@experimentalperfumeclub.com

What is in your perfumes?

Fine natural and synthetic perfumery ingredients, and nothing else. Every fragrance is formulated without phthalates, parabens or unnecessary additives, and is vegan and cruelty-free.

Are EPC perfumes refillable?

Yes, across our ready-to-wear collection. The Essentials and Signature Blends come in 50ml bottles you can refill with a 100ml cartridge, so you keep the same bottle for years. Personalised fragrances are blended to order each time, so they are reordered rather than refilled.

How do I use EPC's refill cartridge?

Refilling your perfume is easy and can be done at home by following a few simple steps.

Watch our step-by-step video guide here:

Refill Tutorial

Important notes when refilling your perfume:

• Only refill with the same fragrance as your original bottle, to avoid cross-contamination between formulas.

• The refill cartridge fits our new generation 50ml bottles, purchased from 2024 onwards.

• If you’re unsure whether your bottle is compatible, please contact our team.

Can I wear the Essentials and Blends on their own?

Yes. Every Essential and every Signature Blend is a complete Eau de Parfum. The Essentials are also designed to be blended together, across Top, Mid and Base, to create a fragrance of your own.

How long do the fragrances last?

Our Eaux de Parfum and extracts are composed at high concentration, between 18% and 25%, for long-lasting wear and a scent that evolves through the day. 

Are EPC fragrances gendered?

No. All EPC fragrances are unisex and designed to reflect personal style, not traditional gender categories.

Can I reorder my personalised blend?

Yes. You can easily reorder your Signature Blend via our Reorder Your Blend page.

Can I recreate a discontinued perfume or a scent from another brand?

No. We do not offer fragrance matching or duplication services. Our focus is on creating original fragrances with you.

My perfume is not full. Is this normal?

Yes. All fragrances are filled by volume. Small air gaps may appear but the quantity is accurate.

Can I blend using the Discovery Set?

The Discovery Sets are made for exploring our fragrances one at a time, on skin. To blend at home, a Creation Set  gives you three Essentials, a blending bottle and our Blending Guide.

Can I blend fragrances from the Blends collection?

No. The Blends are already expertly composed with balanced proportions and are designed to be worn as they are.

What happens during a Blending Experience?

Guided by a Blending Master, you explore the Essentials, discover your preferences and compose your own fragrance, leaving with a personalised Eau de Parfum.

What’s the difference between the Discovery Session and the Luxe Blending Experience?

The Discovery Session is a fragrance consultation designed to help you explore and select a ready-to-wear scent. The amount paid is redeemable against the purchase of a full-size perfume. Otherwise, you’ll leave with a personalised sample set.

→ Explore Discovery Session

The Luxe Blending Experience is a full fragrance creation session including a 50ml personalised perfume

→ Explore Luxe Blending Experience

Can I bring a guest (+1) to my experience?

Every guest taking part books their own place. The Luxe Blending Experience is a private session for one, and a non-paying guest may join you to watch. Discovery Sessions are for the booked guest only.

Is it safe to attend your fragrance experience if I’m pregnant?

Yes – our experience is safe for expectant mothers, and you may apply our perfumes on the skin if you wish. All ingredients are IFRA-compliant and presented in carefully controlled, skin-safe quantities.

However, pregnancy can heighten the senses. You may find strong scents trigger sensory overload (e.g. nausea, headache or fatigue), which could affect your enjoyment. Only you can judge how you’re feeling on the day, so please consider:

  • Letting us know – our team is happy to adapt the session to keep you comfortable
  • Alternatively, we can reschedule your session to a later date within the T&Cs.

Are there age restrictions for experiences?

Yes. All participants must be aged 18 or over, due to potential risks linked to skin sensitivity.

Do you create fragrances for businesses or brands?

We do not create private label fragrances for other brands. We do host blending experiences for companies, from masterclasses to our Blending Bar for larger events, and we offer corporate gifting.

What if I need to cancel or reschedule?

Use the link in your booking confirmation or reminder email, or write to contact@experimentalperfumeclub.com. Notice periods and terms are in our Cancellation and Rescheduling Policy.

My experience voucher has expired. Can I still use it?

Vouchers are valid for one year from issue. If yours expired less than three months ago, write to us. and we may be able to extend it at our discretion.

Do you offer gift vouchers?

Yes. Experience gift vouchers are redeemable against our sessions and workshops, valid for one year, and can be passed on to anyone. We do not offer cash vouchers or general store credit.

Online Course

Join a course

Who are the courses for?

Our courses are suitable for beginners, fragrance enthusiasts, and those wishing to deepen their perfumery knowledge.

Is the course self-paced?

Yes. You can progress at your own pace, fitting learning around your schedule.→ Explore Online Courses

Do I need any materials for the course?

Everything is included. Every course arrives with a Perfumer's Organ: professional perfumery ingredients in working dilutions, with the scale, pipettes, strips and vials to work with them, and the Perfumer's Handbook. The Foundation includes 42 ingredients and the Complete Programme over 90.

Will I receive a certificate?

Yes. Upon successful completion, you’ll receive an EPC Certificate of Achievement.

My course vials are not full. Is this normal?

Yes. Vials are filled by volume. Some space may appear but the quantity provided is accurate.

If I have questions about the course content or want my formula assessed, do you provide further support?

Our team provides technical support for course access and platform issues. For learning and peer support, you can connect with others in our Student Group Community.
We do not offer individual formula feedback or evaluations within the course package.

Do you provide business advice during the course?

No. The courses teach fragrance creation and formulation, not brand building, manufacturing or marketing.

 

My year of access to the course has expired. What can I do?

The Foundation includes one year of access and the Complete Programme two years. When your access ends, you can renew it annually at a reduced rate from your student dashboard.

Shipping & Delivery

Delivery info

Do you ship internationally?

Yes, to most destinations worldwide. The quickest way to check yours is to enter your address at checkout. Full details, times and costs are in our Delivery & Returns page.

Where do you ship from?

  • UK, Canada and rest of the world: from London. 
  • EU: from our warehouse in the Netherlands. 
  • USA: from our warehouse in New Jersey.
  • Made-to-order perfumes are blended in London and shipped from the UK wherever you are.

Will I pay customs duties or taxes?

  • UK, EU and US: all taxes and duties are included at checkout. Nothing to pay on delivery. 
  • Everywhere else: local duties and import taxes may be charged on delivery and are payable by you.

Where is my parcel?

Your tracking link is in your dispatch email. If the parcel is delayed or tracking is missing, email us with your order number and we will chase it.

Can I return my order?

Yes, within 30 days of delivery, as long as the product is unopened with seals intact. Returns are free from the UK, and at your own cost from the EU and US. We cannot accept returns from other countries, as perfume cannot be returned by air. See Delivery & Returns for how it works.

Can I return personalised products?

Personalised fragrances are made to order and cannot be returned, unless faulty or damaged on arrival, in which case we will put it right.