Shipping policy

Delivery time frame

Our orders are sent from the UK which means that international deliveries to Europe and the rest of the world may take longer than when shipped locally.

All delivery time frames indicated on the table above start from the dispatched date (order completion).

Customers will receive the tracking number (when applicable) and an email notification when their parcel has been dispatched (titled “Your order is now complete”).

If for some reason, we are exceptionally delayed in sending your parcel, due to an item being out of stock or a shortage of staff in our logistics, we aim to email you to let you know of the delay.

Your order may be dispatched with a delay:

(a) if we need further information from you (such as personal identification number required for certain countries: Italy, Spain, Norway and India)

(b) if you have entered an incorrect shipping address and contact details

(c) if we are temporarily out of stock

Delivery types and added taxes by region

UK delivery: Not tracked for small / medium parcels or tracked for very large parcels. May be eligible for free shipping.

Europe: Tracked. Price may be adjusted at checkout depending on the VAT rate in place in your country. All taxes are pre-paid at purchase, there are no further charges upon receipt to all countries within the European Customs Union. Only a few selected countries outside the European customs union may be subject to additional customs tariffs payable by the recipient. 

Please note European destinations are subject to customs controls which may cause delays (see further details on the “delays outside our control “section below). 

Rest of the world: Tracked. May require additional duties and taxes to be paid by the customer at the time of delivery. These are not covered in our shipping rates. The value declared for customs purpose is the value of the physical item shipped (shipping fees and digital content will not be included in customs declaration).

Please note that some worldwide destinations are subject to customs controls which may cause delays (see further details on the “delays outside our control “section below). 

International restrictions apply: we do not ship to all countries, you may check in the table above or enter your address at checkout to check whether we deliver to your address.