1. Blending Consultation (Free)
Blending Consultations are pre-booked and available throughout the week on specific days and time slots.
If you need to cancel or reschedule, we kindly ask that you send us an email with a minimum of 24 hours notice to reschedule your appointment.
No-shows have unfortunately a negative impact on our business and the way we are able to organise our staff and resources.
Pre-booked Blending Consultations require a trained Fragrance Expert to be made available for your experience. This means our team has to prepare for your experience ahead of time and organise their day according to the appointments we have.
We thank you for your understanding. Giving us a cancellation notice will help us keep hosting great quality experiences.
2. Blending Experience (Pre-paid)
Blending Experiences are pre-booked and available throughout the week on specific days and time slots. They require a pre-paid voucher to get booked.
Pre-paid Blending Experiences can be rescheduled once if given a minimum of a 24 hours notice. The rescheduled date has to fall within the validity period of your pre-paid voucher.
No-shows without any notice will lose their booking and will not be able to reschedule to a later date. You may pass your booking on to someone else if you are unable to attend at the last minute.
Why we have a cancellation notice
No-shows unfortunately have a negative impact on our business and the way we are able to organise our staff and resources. No-shows mean our experts, whom are assigned to your slot, are not able to run other tasks or to look after other customers during your allocated time.
Pre-booked Blending Consultations require a trained Fragrance Expert to be made available for your experience. This means our team has to prepare for your experience ahead of time and organise their day according to appointments we have.
We host consultations and experiences every hour, with a limited number of time slots throughout the day, and as a result can get fully-booked days in advance. We also experience periods of high demand and have to turn down other enquiries. This means that your booked hour slot has been allocated for you, and could not be booked by someone else who may have wanted the space.
3. Group Workshops
Bookings for a group workshops are non-refundable, but can be rescheduled once within 3 months of your original booking date*.
We require 15 days cancellation notice prior to your scheduled workshop. Bookings can be transferred to a person of your choice if you are unable to attend.
*for people having used a voucher to book their workshop, the rescheduled date must be within your voucher validity period.
Read our FAQs and our Terms and Conditions for full details on rescheduling and cancellation policies.
Why we have a cancellation notice
If you give us a short notice under 15 days, we will unfortunately not be able to reschedule your booking.
Like all ticketed events with limited spaces, we have a cancellation policy, to which you have agreed to when placing your order. Our Terms & Conditions clearly stipulate our policies and we actively highlight these before and after purchase.
We host workshops with a limited number of participants, and as a result get fully booked weeks in advance. We also experience a high demand and have to turn down other enquiries once a workshop is fully booked.
Because our workshops last from a half-day to full day, it is impossible to find a replacement for late cancellations, as attendees need to make previous arrangements.
We want to make sure our experiences remain of the best quality and enjoyable for all those attending. Late cancellations are not only difficult to fill, but impact the quality of our experiences for others.
Attendees unable to join will not be entitled to a refund or rescheduling to a later date, under any circumstances, whether it is for a personal or professional emergency.
4. Using your Voucher
Vouchers are non-refundable past the 30-day retraction period from order.
All experience vouchers have a one-year validity period which can be redeemed up until the day of its expiry date (even if you are booking for a later appointment date).
Vouchers can not be extended under any circumstances, nor be exchanged for cash vouchers. Vouchers are not assigned to a specific name or recipient; should you be unable to use it for yourself due to personal circumstances, you may gift it to someone else.
Why do vouchers have an expiry date?
Vouchers and experience vouchers come with an expiry date as we may decide to make changes to our products and experiences over time, which will mean your voucher no longer applies to the updated product or experience.
For instance, we can adjust our pricing, or discontinue our experiences and products over time, creating a discrepancy between your voucher and the latest version experience available.
As we offer a year-long validity period, we allow for plenty of time for the vouchers to be redeemed with many workshop opportunities to attend on a weekly basis.