TERMS AND CONDITIONS

 

By purchasing any of our products you agree to abide by the following terms and conditions

 

CANCELLATIONS & RESCHEDULING

Group Workshops – If cancellation occurs with more than 7 days in advance of the workshop date, we will reschedule your booking to an alternative date. With less than 7 days notice we will be unable to reschedule your booking. You may always send a friend in your place if you are unable to attend.

Most bookings for EPC are made months in advance. It’s therefore often hard for us to resell any spaces within 7 days of the workshop, and any requests to cancel or change bookings within this time can result in lost revenue that affect the ability of EPC to deliver quality workshops.

One to One Workshops – A minimum of 3 days notice is required in order to be rescheduled.

Open Lab – It is not possible to re-schedule, cancel or refund these bookings

Cancellations by EPC – Should EPC need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible and re-book to an alternative date.

Unfortunately we cannot offer refunds in these situations.

 

REFUNDS

Gift vouchers, open lab bookings and workshop bookings are non-refundable in any situation.

If we are unable to accept your order i.e a workshop being overbooked by ourselves or the minimum number of attendees not being reached (6), we will offer a refund or the option to reschedule you into the next available workshop.

We may suspend or cancel a product if a payment is not processed. In this instance, we will remind you that payment is due however if you do not make payment within 14 days of us reminding you, we will contact you to inform you of the product being cancelled or suspended.

Refunds are otherwise only accepted if an incorrect product is purchased online by the consumer and within 24 hours of the purchase. If your item is damaged in transit or is incorrect upon receipt please contact us to discuss the return of the product and possible solutions.

 

GIFT VOUCHERS

Vouchers for group workshops are valid for 12 months from date of purchase. Vouchers for one-to-one workshops are valid for 6 months from date of purchase. All vouchers are non refundable.

Bookings should be made at least 30 days before the end of the validity period. Vouchers cannot be redeemed outside the validity period and will be lost.

 

LATENESS

Our workshops are structured to include as much as we can, so starting on time is vital. As a result, it is essential that you arrive promptly for your workshop. If you are late, please be aware that the workshop may have started. Wherever possible, we will allow you to join in, however you may miss essential parts of the class. Refunds are not provided in this instance. Any lateness for one-to-one sessions will result in a shorter session.

 

ORDERS

Product prices may change over time. An automated receipt will be emailed to you following purchase, confirming your order. If items are temporarily unavailable, you will receive an e-mail from us and have the option to modify or cancel your order. In the case of an order cancellation we will provide you with a full refund. If the issuer of your payment card refuses to pay or does not for authorize payment, we will not be liable for any delay or non-delivery of products.

 

SHIPPING

The customer is responsible for paying shipping costs and the cost of returning any items. Once an order has been placed, the shipping option cannot be modified and our order will be sent to the delivery address provided. Shipping costs for returns are non-refundable.

We currently ship to the UK via Royal Mail and throughout Europe via DPD. Please allow 3-5 working days to receive physical goods from our online shop subject to weekends and bank holidays. Orders placed on Friday will be processed the following Monday. Please allow 2-3 weeks to receive your 50ml refill, any requests to expedite the order will incur an additional fee. 

We cannot be held responsible for lost packages or delays once a package is in the postal system. If this occurs we will do our best to locate your package however we are unable to issue a refund or modify your order. Deliveries that cannot be delivered because of absent customers will be shipped again but at the customers expense.

Due to restrictions on shipping perfumes outside of Europe, shipping to the rest of the world is currently not available.

 

RETURNS & REFUNDS

If you are not happy with your item, you may initiate a return request by emailing contact@experimentalperfumeclub.com referencing your order number, an explanation of the issue and any supporting images. You have 28 days to return an item to us from its delivery date to you. Please send returns to 1 Westgate Street, Netil House, London, E8 3RL. Items must be unused, in the same condition as received and in the original packaging in order to be eligible for a return. Proof of purchase will also be required.

Once the item is received and inspected, we will update you via email regarding the status of your refund and if approved, will refund the purchase amount to your original payment method.

 

CORPORATE WORKSHOPS

Corporate workshops are invoiced and payable before or on the day of the workshop. The invoice will not be amended in case of last minute drop outs on the day of the workshop and within 24 hours of the workshop. Price per person is based on the group size. Corporate workshop can be hosted on a minimum of 6 people and a maximum of 25 people.

 

PRIVACY POLICY

We do not store payment card details nor do we share customer details with any 3rd parties. For further details surrounding privacy issues please read here

 

LIABILITY

We are not liable for any personal items when in the premises of the EPC lab or for travel / accommodation costs.

You are responsible for any loss or damage to any property of the venue at which a workshop takes place.

We do our best to ensure that our site is free from viruses, however, we cannot guarantee that your use of this site will not cause damage to your device. We will not be liable for any data loss or device damage which may arise as a result of using our site.

 

AGE REQUIREMENTS

Workshops are suitable for those aged 16+.

HEALTH & SAFETY

By attending our workshops and open lab sessions you agree to all our health & safety points found in detail here. The key thing to note is that our workshops involve the use of pre-diluted perfumery ingredients and those with allergies and sensitivities are advised to take this into consideration. We recommend testing your fragrance on a small area of your skin before regular use.

You will have access to gloves, goggles and lab coats. All fragrances created at EPC contain alcohol and are flammable. They should not be used near fire, flame or heat. They should not be swallowed and are for external use only.

Fragrances created during workshops and open-lab sessions are for personal use only. We don’t take responsibility for misuse of the fragrance in private or public spaces. Fragrances made are  not for commercial use.

 

COPYRIGHT AND CONTENT PROTECTION 

The name “Experimental Perfume Club”TM and the triangle logo are the property and trade marks of Experimental Perfume Club Ltd.

The content of the website (experimentalperfumeclub.com), workshop materials, labelling, branding and packaging of the perfumes and workshop methodology are the copyright material and/or confidential information of Experimental Perfume Club (the “EPC Materials”). You agree not to copy, use, or share any of the EPC Materials without the permission of the Experimental Perfume Club.

Any products and services we may provide to workshop participants (including any perfume created, taken home or refills) are for personal use only. Customers may not sell or re-sell any of the products or services they receive from us.

The following applies to our workshops only and not to open-lab sessions:

We would like to highlight that during our workshops, some ingredients used are blends created by the EPC perfumer and the exclusive property of our company. You acknowledge and agree that any perfume created during a workshop is a collaboration between the participant and Experimental Perfume Club.

Fragrance creation

Any fragrances developed by Emmanuelle Moeglin for brands and businesses are white labelled and not attached to the Experimental Perfume Club brand.

 

ABOUT US

We are Experimental Perfume Club a limited company established in England and Wales. Company’s registered number: 10305110, VAT number: 277810085. Our registered address is 1 Westgate Street, London E8 3RL. You can contact us on +44 7587003654 or contact@experimentalperfumeclub.com.

Any products and services we may provide to you are for personal use only. You may not sell or re-sell any of the products or services you receive from us.

More detailed Terms & Conditions can be found here

 

PAYMENTS

Payments currently accepted