TERMS AND CONDITIONS
By purchasing any of our products you agree to abide by the following terms and conditions
Group Workshops – If cancellation occurs with more than 7 days in advance of the workshop date, we will reschedule your booking to an alternative date. With less than 7 days notice we will be unable to reschedule your booking. You may always send a friend in your place if you are unable to attend.
Most bookings for EPC are made months in advance. It’s therefore often hard for us to resell any spaces within 7 days of the workshop, and any requests to cancel or change bookings within this time can result in lost revenue that affect the ability of EPC to deliver quality workshops.
One to One Workshops – A minimum of 3 days notice is required in order to be rescheduled.
Open Lab – It is not possible to re-schedule or cancel these bookings
Cancellations by EPC – Should EPC need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible and re-book to an alternative date.
Unfortunately we cannot offer refunds in these situations.
Gift vouchers, open lab bookings and workshops are non-refundable.
If we are unable to accept your order i.e a workshop being overbooked by ourselves or the minimum number of attendees not being reached (6), we will offer a refund or the option to reschedule you into the next available workshop.
We may suspend or cancel a product if a payment is not processed. In this instance, we will remind you that payment is due however if you do not make payment within 14 days of us reminding you, we will contact you to inform you of the product being cancelled or suspended.
Refunds are otherwise only accepted if an incorrect product is purchased online by the consumer. If your item is damaged in transit or is incorrect upon receipt please contact us to discuss the return of the product and possible solutions.
Vouchers for group workshops are valid for 12 months from date of purchase. Vouchers for one-to-one workshops are valid for 6 months from date of purchase. All vouchers are non refundable.
Bookings should be made at least 30 days before the end of the validity period. Vouchers cannot be redeemed outside the validity period and will be lost.
Our workshops are structured to include as much as we can, so starting on time is vital. As a result, it is essential that you arrive promptly for your workshop. If you are late, please be aware that the workshop may have started. Wherever possible, we will allow you to join in, however you may miss essential parts of the class. Refunds are not provided in this instance.
We do not store payment card details nor do we share customer details with any 3rd parties. For further details surrounding privacy issues please read here
We are not liable for any personal items when in the premises of the EPC lab or for travel / accommodation costs.
You are responsible for any loss or damage to any property of the venue at which a workshop takes place.
Any physical products will be posted as soon as possible ideally 3-5 working days, but no longer than 30 days after purchase. We are not responsible for delays outside our control or any items not received once in the postal system. If we are aware of any delays on our end we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Workshops are suitable for those aged 16+. Minors from the age of 14 must be accompanied by an adult who is participating in the workshop. If at any point during the workshop the perfumer believes the child is causing a disruption to the class, he/she will ask both the adult and child to leave.
HEALTH & SAFETY
By attending our workshops and open lab sessions you agree to all our health & safety points found in detail here. The key thing to note is that our workshops involve the use of pre-diluted perfumery ingredients and those with allergies and sensitivities are advised to take this into consideration. We recommend testing your fragrance on a small area of your skin before regular use.
You will have access to gloves, goggles and lab coats. All fragrances contain alcohol and are flammable. They should not be used near fire, flame or heat. They should not be swallowed and are for external use only.
The name “Experimental Perfume Club”TM and the triangle logo are the property and trade marks of Experimental Perfume Club Ltd and director Emmanuelle Moeglin.
The content of the website (experimentalperfumeclub.com), workshop materials, labelling, branding and packaging of the perfumes and workshop methodology are the copyright material and/or confidential information of Experimental Perfume Club (the “EPC Materials”). You agree not to copy, use, or share any of the EPC Materials without the permission of the Experimental Perfume Club.
Any products and services we may provide to workshop participants (including any perfume created, taken home or refills) are for personal use only. Customers may not sell or re-sell any of the products or services they receive from us.
The following applies to our workshops only and not to open-lab sessions:
We would like to highlight that during our workshops, some ingredients used are blends created by the EPC perfumer and the exclusive property of our company. You acknowledge and agree that any perfume created during a workshop is a collaboration between the participant and Experimental Perfume Club.
Any fragrances developed by Emmanuelle Moeglin for brands and businesses are white labelled and not attached to the Experimental Perfume Club brand.
We are Experimental Perfume Club a limited company established in England and Wales. Company’s registered number: 10305110, VAT number: 277810085. Our registered address is 1 Westgate Street, London E8 3RL. You can contact us on +44 7587003654 or email@example.com.
Any products and services we may provide to you are for personal use only. You may not sell or re-sell any of the products or services you receive from us.
More detailed Terms & Conditions can be found here
Payments currently accepted