Terms & Conditions | Experimental Perfume Club

STANDARD TERMS AND CONDITIONS

 

The following terms and conditions apply to all Experimental Perfume Club Products and experiences provided by Experimental Perfume Club Ltd. They have been updated because of the coronavirus pandemic (see additional terms). On purchasing any of our Products (incl. experiences), you agree to these terms and conditions on behalf of yourself and the recipient.

 

For workshops and experience cancellation terms & conditions, please head to point 5 “Your right to make changes” and point 8 “Your right to end the contract & returns”.

Additional terms relating to Covid 19 can be found at the bottom of these terms.

 

CONTENTS

1. These Terms

2. Information about us and how to contact us

3. Our contract with you

4. Our Products

5. Your rights to make changes

6. Our rights to make changes

7. Providing the Products & Deliveries

8. Your rights to end the contract & Returns

9. How to end the contract with us (including if you have changed your mind)

10. Our rights to end the contract

11. If there is a problem with the Product

12. Price and payment

13. Our responsibility for loss or damage suffered by you

14. How we may use your personal information

15. Other important terms

 

1. These Terms

1.1 What these terms cover.

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content (“Products”) to be known as the Terms. They are supplemented by additional terms from time to time (“Additional Terms”) which are in addition to the terms and conditions set out in this document. If there is any contradiction between the Terms and the Additional Term the Additional Terms prevail.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are.

We are Experimental Perfume Club Ltd a company established in England and Wales. Our company’s registration number is 10305110. Our registered office is 53 Monmouth Street London WC2H 9DG.

2.2 How to contact us.

You can contact us by telephoning our customer service team at +44 20 3095 1788 or by writing to us at contact@experimentalperfumeclub.com or our company’s registered office address at 53 Monmouth Street London WC2H 9DG.

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails.

3. Our contact with you

3.1 How we will accept your order.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and you will have the option to modify or cancel your order. If you choose to cancel your order we will not charge you for the Product or we will provide you with a full refund if payment has already been taken. This might be because the Product is out of stock, because the workshop you have chosen has reached maximum capacity, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified. If the issuer of your payment card refuses to pay or does not authorise payment, we will not be liable for any delay or non-delivery of Products.

3.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our Products

4.1 The Products.

Without prejudice to the definition of Products in clause 1.1, this agreement applies to the sale of any bespoke or non-bespoke perfume products on our website and the sale and provision of any workshops, vouchers and courses (in person or digital) and perfumery equipment.

4.2 Products may vary slightly from their pictures.

The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.

4.3 Product packaging may vary.

The packaging of the Product may vary from that shown on images on our website.

4.4 Making sure your measurements and descriptions are accurate.

If we are making the Product especially for you in accordance with the measurements and description provided by you then you are responsible for ensuring that these measurements and descriptions are correct.

4.5 The content delivered through our Products, experiences and courses are for informational, educational and enjoyment purposes only.

(a) The fragrance created by the participant during a workshop or using our products may not always suit personal taste. The level of one-to-one guidance ensuring that the fragrance suits personal preferences varies based on the product or experience chosen.

(b) Any products and services we may provide to you (including any perfumes you create during an experience or course) are for personal use only. You may not sell or re-sell any of the products or services you receive from us.

(c) We are not liable for business losses. Our workshops are for domestic and private use only. If you use the products or techniques learnt for any commercial, business or re-sale purpose we will have no liability to you for any direct or indirect loss.

4.6 We ask all participants of workshops to read and agree to our requirements for safety before joining a workshop.

These can be viewed in our health and safety policy found HERE and reminders will be provided on the day of the workshop prior to it starting please read them carefully.

4.7 Workshops booked by businesses.

We offer workshops to business customers. Clause 12.4(c) sets out the details of the price and payment of these workshops.

4.8 Gift vouchers.

Vouchers for group workshops are valid for 12 months from the date of purchase. Vouchers for one-to-one workshops are valid for 6 months from the date of purchase. We reserve the right to extend the valid period of a voucher at our discretion.

4.9 No resale of Products.

The Products provided to you are for personal use only and not for resale. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be provided to you that we believe may result in the violation of these Terms.

5. Your rights to make changes

5.1 Changes to Products ordered.

If you wish to make a change to the Product you have ordered please contact us immediately. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Changes to orders cannot be made once the Product is dispatched.

5.2 Workshop cancellation and rescheduling policy

5.2.1 Workshops are non-refundable past the cooling off period but can be rescheduled

5.2.2 You have 14 days from the date of your order to cancel a workshop booking except where the order is made less than 14 days prior to a workshop taking place, in which event you have acknowledged that there is no right of cancellation.

5.2.3 We require 15 days cancellation notice prior to your scheduled group workshop (Apprentice or Expert Masterclass) to reschedule your session, otherwise you will be charged the full amount of the workshop.

5.2.4 We require 3 days cancellation notice prior to your scheduled 1-2-1 appointment (Le Petit Parfum or Sur Mesure), otherwise you will be charged the full amount of the workshop.

5.2.5 You have no right to cancel a service contract once the service has been fully performed. We are unable to accept a booking cancellation for a workshop scheduled to take place within 15 days of your booking or digital content which is immediately accessible without your express consent to perform this service and acknowledgment of your loss of cancellation rights once the service is fully performed. If you cancel the service before it has been fully performed, you must pay for the supply of the service for the period for which it is supplied up to cancellation.

6. Our rights to make changes

6.1 Minor changes to the Products.

We may change a Product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a change in perfume legislation.

7. Providing the Products & Delivery

7.1 Delivery costs.

The costs of delivery will be as displayed to you on our website. Costs of returning any items in the UK is free, provided that you comply with the return procedure which will be outlined to you upon request and referred to in part at clause 9.3. Once an order has been placed, the shipping option cannot be modified and your order will be sent to the delivery address provided. Shipping costs for returns are non-refundable. All our packages are traced.

7.2 International shipping.

We deliver Products to the UK, most European Countries and selected international countries. Please allow up to 20 working days (not being weekends or public holidays) to receive physical good ordered from our website, subject to weekends and bank holidays. Orders placed on a Friday will be processed the following Monday (or next day working day). You are responsible for any customs or higher delivery charges.

7.3 When we will provide the Products.

(a) If the Products are goods. If the Products are goods we will deliver them to you as soon as reasonably possible and will use reasonable efforts to do this within 30 days after the day on which we accept your order. If Products are subject to manufacturers or third party supplier delays we will offer you an alternative Product or you can decide to wait for the Product ordered. Any requests to expedite the order will incur an additional fee. As all of our packages are traced, proof of delivery from our provider will be deemed as conclusive evidence that the goods have been delivered to you.

(b) If the Products are workshops, we will deliver the workshops on the date set out in the order.

(c) If the Product is a purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.

7.4 We are not responsible for delays outside our control.

If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of delay of more than 8 weeks you may contact us to end the contract and receive a refund for any Products you have paid for but not received. Refunds are not available whilst goods are still in transit to you.

7.5 Collection by you.

If you have asked to collect the Products from our premises, you can collect them from us at any time during our working hours of 9am to 5pm on weekdays (excluding public holidays) and Saturdays.

7.6 If you are not at home when the Product is delivered.

If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our shipper will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

7.7 If you do not re-arrange delivery.

If you do not collect the Products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8 If you do not attend a workshop or an appointment.

If you do not attend the workshop you have ordered on the date set out in the purchase order and/or you did not cancel or contact us to attempt to re-arrange the workshop or your private appointment before that date we will end the contract and no refund will be available.

7.9 When you become responsible for the Product.

The Product will be your responsibility from the time we deliver the Product to the address you gave us or you or a carrier organised by you collect it from us. For example, once the Product is delivered to you, if it is damaged it is your responsibility.

7.10 When you own goods.

You own Products which are goods once we have received payment in full.

7.11 Lateness to workshops and appointments.

Starting workshops and appointments on time is vital. As a result, it is essential that you arrive promptly as the workshop will start without you. Wherever possible, we will allow you to join in, however you may have missed an essential part of the class. For 1-2-1 appointments, any lateness will result in a shorter session. Refunds are not provided in this instance.

7.12 Reasons we may suspend or cancel the supply of Products to you.

We may have to suspend or cancel the supply of a Product:
(a) to deal with technical problems or make minor technical changes;
(b) to update the Product to reflect changes in relevant laws and regulatory requirements;
(c) to make changes to the Product as requested by you or notified by us to you (see clause 6);
(d) if there are technical issues with the venue for a workshop;
(e) if the minimum capacity for a workshop is not reached (the minimum number of participants required for a workshop is 8 persons); or
(f) if the proposed instructor carrying out the workshops falls ill or becomes physically unable to provide the workshop.

7.13 Your rights if we suspend the supply of Products.

We will contact you in advance to tell you we will be suspending or cancelling supply of the Product, unless the problem is urgent or an emergency. If we have to suspend or cancel the Product for longer than 2 weeks we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract and we will refund any sums you have paid in advance for the Product

7.14 We may also suspend or cancel supply of the Products if you do not pay.

If you do not pay us for the Products when you are supposed to (see clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend or cancel supply of the Products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending or cancelling supply of the Products. We will not suspend or cancel the Products where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the Products during the period for which they are suspended. As well as suspending or cancelling the Products we can also charge you interest on your overdue payments (see clause 12.5).

8. Your rights to end the contract & Returns

8.1 You always end the contract for the supply of a Product before it has been completed.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the Product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

8.2 What happens if you have a good reason for ending the contract.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the Product or these terms which you do not agree to (see clause 6.1);
(b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the Products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(e) you may have a legal right to end the contract because of something significant we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most Products bought online you have a legal right to change your mind within 30 days and receive a refund (except for workshops which is 14 days). These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. This is commonly known as the “Cooling Off Period”.

8.4 When you don’t have the right to change your mind.

You do not have a right to change your mind / or cancellation in respect of:
(a) Products that are made to your specification or are personalised for you;
(b) digital Products after you have started to download or stream these;
(c) services such as the workshops, once these have been completed or the date of the ordered workshop has passed, even if the cancellation period is still running;
(d) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(e) sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
(f) any Products which become mixed inseparably with other items, used or damaged by you after their deliver.

8.5 Gift vouchers.

All gift vouchers purchased are non-refundable. All bookings by way of a gift voucher should be made at least 30 days before the end of the validity period, detailed in clause 4.8. Gift vouchers cannot be redeemed outside the validity period and they will become invalid.

8.6 How long do I have to change my mind?

Please refer to clause 8.4 above which sets out when you cannot change your mind. How long you have depends on what you have ordered and how it is delivered:
(a) Have you bought services (for example a workshop)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
(b) Have you bought goods (for example, perfume that is NOT made to your specification and/or personalised for you?) if so you have 30 days after the day you (or someone you nominate) receives the goods.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on +44 20 3095 1788 or email us at support@experimentalperfumeclub.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) By post. Simply write to us at the address at the start of these terms, including the information required in the form.

9.2 Returning Products after ending the contract.

If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at 53 Monmouth Street London WC2H 9DG. If you are exercising your right to change your mind you must send off the goods within 30 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return.

We will pay the costs of return:
(a) for orders placed in and delivered to an address in the UK you must contact us to request a “return slip” (for postage purposes):
(i) if the Products are faulty or misdescribed;
(ii) if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
(b) For orders placed by and delivered to overseas customers, you will be responsible for the costs of returning the goods to us, unless we delivered items to you in error or the item is faulty. If you do not return the item within 30 days, we may withhold the refund.

9.4 How we will refund you.

We will refund you the price you paid for the Products by the method you used for payment. However, we may make deductions from the price, as described below. Refunds cannot be made until you receive the goods and in turn those goods are returned to (and received by) us.

9.5 Deductions from refunds.

If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) Where the Product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

9.6 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the Products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

9.7 Clause 9.6 (a) and (b) apply only to goods delivered and returned from an address based in the UK. For overseas orders, if the Products are goods, your refund will be made within 14 days from the day on which we receive the Product back from you.

10. Our rights to end the contract

10.1 We may end the contract if you break it.

We may end the contract for a Product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products:
(c) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us; or
(d) you do not within a reasonable time and in advance of the workshop you have ordered, inform us that you will not be attending the workshop.

10.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If there is a problem with the Product

11.1 How to tell us about problems.

If you have any questions or complaints about the Product, please contact us. You can telephone our customer service team at +44 2030951788 or write to us at support@experimentalperfumeclub.com.

11.2 We are under a legal duty to supply Products that are in conformity with this contract.

11.3 Your obligation to return rejected Products.

If you wish to exercise your legal rights to reject Products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44 2030951788 or email us at support@experimentalperfumeclub.com for a return label or to arrange collection.

12. Price and payment

12.1 Where to find the price for the Product.

The price of the Product (which includes VAT) will be the price indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the Product you order.

12.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

12.3 What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

12.4 When you must pay and how you must pay.

We accept payment with Mastercard, Visa, American Express, Paypal and Klarna. When you must pay depends on what Product you are buying:
(a) For goods, you must pay for the Products before we dispatch them. We will not charge your credit or debit card until we dispatch the Products to you.
(b) For services, you must make full payment of the price of the services, before we start providing them.
(c) If you are a business booking a workshop, you must make full payment of the price of the services, in line with the issued invoice before we start providing them. Price per person is based on the group size and quoted individually. All prices quoted for corporate workshops exclude VAT. The price will be based on the confirmed number of participants at the time of order and will not be amended for any drop outs or non-attendees.

12.5 We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

13. Responsibility for loss or damage

13.1 We are responsible to you for reasonably foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a reasonably foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective Products under the Consumer Protection Act 1987.

13.3 We are not liable for business losses.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 We are not responsible for any loss or damage you suffer as a result of your own fault or negligence.

13.5 Any Products and services, we may provide to you are for personal use only.

You may not sell or re-sell any of the Products or services you receive from us.

13.6 We are not responsible for any property (whether belonging to you or any other persons attending the workshop) placed, deposited, brought into or left in any part of the venue’s premises. Under no circumstances will we make good or accept responsibility or liability in this respect unless we have been negligent.

13.7 You are responsible for any loss or damage to any property of ours or the owner of the venue at which a workshop takes place.

The cost of replacement or repair will be invoiced and rendered at the end of the workshop or at any time thereafter.

14. Competition

14.1 We may occasionally run a competition.

The winner will be picked fairly and randomly and will be awarded a small prize.

15. How we use your personal information

15.1 How we will use your personal information.

We will use the personal information you provide to us:
(a) to supply the Products to you;
(b) to process your payment for the Products; and
(c) if you agreed to this during the order process or from another part of our website, to inform you with updates regarding the lab and similar Products that we provide, but you may stop receiving these at any time by opting out from our newsletter. You opt out by calling our customer service team at +44 2030951788 or by writing to us at support@experimentalperfumeclub.com.

15.2 We will only give your personal information to third parties where the law either requires or allows us to do so. You can find our Privacy Policy HERE for further information.

16. Other important terms

16.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16.2 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the Products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English and Welsh courts.

ADDITIONAL TERMS

 

Contents

1. COVID-19 Pandemic policies
2. Payment methods
3. Klarna
4. Try before you buy (selected products only)
5. Age requirements
6. Other policies
7. Refund and returns procedure (for physical items only)

Terms and conditions

1. COVID-19 policies

COVID-19 policies

Applies to Workshops bookings, 1-2-1 bookings and vouchers for our experiences:

From March 2020 onwards and until further notice, the following additional terms and conditions are adapting to the current government guidelines and apply to all workshop bookings. 

1.1 Bookings cancellation

(a) Group workshops. You have 14 days from the date of your order to cancel a workshop booking except where the order is made less than 14 days prior to a workshop taking place, in which event you have acknowledged that there is no right of cancellation.

We require 15 days cancellation notice prior to your scheduled group workshop (Apprentice or Expert Masterclass) to reschedule your session, otherwise you will be charged the full amount of the workshop.

(b) One-to-one sessions. A minimum of 3 days’ notice is required if you wish to reschedule a private appointment, otherwise you will be charged the full amount of the workshop.

(c) If you can not attend your workshop or visit us, you may send someone else in your place.

If you cannot attend the workshop you have booked due to these reasons, unfortunately we cannot offer reschedule or refund options.

(d) If you test positive for COVID-19 prior to the workshop (within 5 days of your workshop), you will be eligible to be rescheduled to a later date available at the time of your cancellation. Any option to be rescheduled is subject to evidence of a positive PCR COVID-19 test (no lateral flow accepted).

Evidence of a positive test for Covid-19 will need to be sent prior to your workshop by email, writing to us on bookings@experimentalperfumeclub.com

A positive test dated after your workshop took place does not qualify for rescheduling.

(e) Intervening events and cancellations by us. Should we need to cancel a workshop due to circumstances outside of our reasonable control (i.e. lockdown enforcement), we will aim to give you as much notice as possible and seek to re-book to an alternative date. We do not offer refunds for any workshop bookings.

1.2 Gift vouchers

(a) Extension: We have extended gift vouchers with validity dates ending between April 2020 and April 2021 by at least 6 months. Outside these validity periods, we will not offer extensions or further extensions regardless of new restrictions coming into place in 2021 and reserve the right to extend the valid period of a voucher at our discretion.

(b) Vouchers are strictly non refundable. 

 

Additional notes:

  • We are not holding ourself out as an authority on public health regarding the incidence and transmission of any virus.  We will follow guidance from the Government and Public Health England (or local or judicial authority) and take such steps as we consider appropriate in the circumstances, and we shall look to comply with such guidance, for example social distancing.

  • It is each ticket holder’s sole decision whether to attend any workshop knowing the risks associated with how a virus may be spread and knowing the health advice and recommendations issued by the Government, Public Health England, or any  local or judicial authority. The ticket holder is responsible for their own health and safety and cannot solely rely on the measures put in place at the event provider.

 

Find our workshop FAQs HERE

2. Payment methods

2.1 Payment methods accepted by us are: Visa, Mastercard, American Express and Paypal. Payments can be taken in Pound Sterling (£), Euro and US Dollar ($).

3. Klarna

3.1 In co-operation with Klarna Bank AB (publ), Sveagvagen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
(a) Pay in 33
(b) Pay later
(c) Pay now

3.2 Further information and Klarna’s user terms can be found HERE. General information on Klarna can be found HERE. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

3.3 Klarna is accepted on our website for payments from the following countries:
(a) UK
(b) Italy
(c) Spain
(d) Belgium
(e) The Netherlands
(f) Austria
(g) Germany
(h) Finlan

(i) Denmark

(j)Ireland

(k) Norway

(l) Poland

(m) Portugal

(n) Sweden

(o) Switzerland

 

 

4. Try before you buy (selected products only)

4.1 50ml fragrance orders received with a matching sample can be returned if the sample does not suit you within 30 days of delivery.

4.2 UK returns shipping fees are free. To obtain your returns label, which can be printed at home, email us on support@experimentalperfumeclub.com.

4.3 Returns outside the UK are at the customer expense.

4.4 We recommend any returned package to be sent with a tracking number. Should the returned package be lost without a valid tracking number, we will not be able to issue a refund.

5. Age requirements

5.1 Our goods are suitable for those aged 18 and over and our workshops for those aged 16 and over if accompanied by an adult.

5.2 You must be 18 years old in order to make a purchase on our website.

6. Other policies

6.1 You can find our website terms of use, privacy policy, cookies policy and health and safety policy HERE.

6.2 Please read our policies carefully and review it regularly as they may be subject to change.

6.3 When using our website you will be given the option to consent to the use of cookies and the processing and transfer of your personal data in accordance with our cookie and privacy policy.

7. Returns and refunds procedure (for physical items only, does not include experience and digital products)

7.1 We hope that you’re happy with your Product, however physical items received can be returned within 30 days of delivery. Simply email support@experimentalperfumeclub.com. With your order number and reason for return, along with supporting pictures where necessary (e.g. if damaged).

7.2 Products cannot be returned and refunded if they have been opened.

7.3 UK return shipping fees are free. Returns outside the UK are at your expense.

7.4 For UK returns (eligible to free returns) of Products please follow these steps:
(a) Email support@experimentalperfumeclub.com to obtain your returns label which can be printed at home.
(b) Complete all field on the returns form provided via email.
(c) Ensure that the completed returns form is included inside your returned package and that the unused goods (sealing stick must not be broken) are wrapped securely in the same outer package in which you received them. Return your unused item(s) to: Experimental Perfume Club, 53 Monmouth Street London WC2H 9DG.
(d) Attach the returns label provided to the outside of the original box.
(e) Drop off your package at any DPD Pickup shop. Find your nearest by visiting www.dpdlocal.co.uk/apps/shopfinder and keep hold of your proof of returns receipt.

7.5 For international returns (at the customer expense) please be advised of the below:
(a) International shipping of perfume products is highly sensitive and specific customs invoices and labels must accompany any returned goods. We are trained in shipping perfume products so please contact us at support@experimentalperfumeclub.com prior to returning goods for advice. We are not responsible for actions taken outside of our advice (e.g. using a third party shipping company).
(b) We will require a tracking number for your returned parcel. Use the relevant postal service in your country to return the goods in its original box.
(c) Items must be returned in their original outside packing due to perfume shipping regulations. Any items not returned in this matter may be destroyed through postal checks and therefore non-refundable.
(d) The return parcel may take a few working days to be delivered to us. All returned goods will be examined and for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return within 14 days and will notify you by email once your refund has been processed to your original payment method. During busy periods, please allow a maximum of 30 working days for your refund.