Applies to Workshops bookings, 1-2-1 bookings and vouchers for our experiences:
From March 2020 onwards and until further notice, the following additional terms and conditions are adapting to the current government guidelines and apply to all workshop bookings.
1.1 Bookings cancellation
(a) Group workshops. You have 14 days from the date of your order to cancel a workshop booking except where the order is made less than 14 days prior to a workshop taking place, in which event you have acknowledged that there is no right of cancellation.
We require 15 days cancellation notice prior to your scheduled group workshop (Apprentice or Expert Masterclass) to reschedule your session, otherwise you will be charged the full amount of the workshop.
(b) One-to-one sessions. A minimum of 3 days’ notice is required if you wish to reschedule a private appointment, otherwise you will be charged the full amount of the workshop.
(c) If you can not attend your workshop or visit us, you may send someone else in your place.
If you cannot attend the workshop you have booked due to these reasons, unfortunately we cannot offer reschedule or refund options.
(d) If you test positive for COVID-19 prior to the workshop (within 5 days of your workshop), you will be eligible to be rescheduled to a later date available at the time of your cancellation. Any option to be rescheduled is subject to evidence of a positive PCR COVID-19 test (no lateral flow accepted).
Evidence of a positive test for Covid-19 will need to be sent prior to your workshop by email, writing to us on firstname.lastname@example.org
A positive test dated after your workshop took place does not qualify for rescheduling.
(e) Intervening events and cancellations by us. Should we need to cancel a workshop due to circumstances outside of our reasonable control (i.e. lockdown enforcement), we will aim to give you as much notice as possible and seek to re-book to an alternative date. We do not offer refunds for any workshop bookings.
1.2 Gift vouchers
(a) Extension: We have extended gift vouchers with validity dates ending between April 2020 and April 2021 by at least 6 months. Outside these validity periods, we will not offer extensions or further extensions regardless of new restrictions coming into place in 2021 and reserve the right to extend the valid period of a voucher at our discretion.
(b) Vouchers are strictly non refundable.
We are not holding ourself out as an authority on public health regarding the incidence and transmission of any virus. We will follow guidance from the Government and Public Health England (or local or judicial authority) and take such steps as we consider appropriate in the circumstances, and we shall look to comply with such guidance, for example social distancing.
It is each ticket holder’s sole decision whether to attend any workshop knowing the risks associated with how a virus may be spread and knowing the health advice and recommendations issued by the Government, Public Health England, or any local or judicial authority. The ticket holder is responsible for their own health and safety and cannot solely rely on the measures put in place at the event provider.
Find our workshop FAQs HERE.